30‑Day Refund Policy
30天退款政策
This 30‑Day Refund Policy serves as a cooling‑off period, allowing clients to assess their business needs and evaluate whether VOFFICE LIMITED’s services are suitable before fully committing to a long‑term arrangement.
本30天退款政策作为冷静期安排，旨在让客户在正式长期使用服务前，有时间评估自身业务需求，并判断 VOFFICE LIMITED 的服务是否适合。
1. Eligibility for 30‑Day Refund
If you are not satisfied with our services for any reason, you may request a refund within thirty (30) calendar days from the official service commencement date, strictly subject to the condition that no services have been rendered.
如您因任何原因对我们的服务不满意，您可自服务正式生效之日起三十（30）个自然日内申请退款，但前提是尚未提供任何服务。
The phrase “not satisfied” does not override the requirement that no services must have been rendered in order to qualify for a refund.
“不满意”并不构成例外，申请退款仍须符合“未提供任何服务”的前提条件。
- No mail has been received under the client’s name or company name;
- No mail handling, scanning, or forwarding services have been performed;
- No address confirmation letter has been issued;
- No statutory or administrative submissions have been made.
• 未接收客户邮件；
• 未进行邮件处理、扫描或转寄；
• 未开具地址确认信；
• 未提交任何法定或行政文件。
2. Restriction Where Services Have Been Rendered
Once VOFFICE LIMITED has rendered any part of the subscribed services, the 30‑day refund policy may no longer apply.
一旦 VOFFICE LIMITED 已提供任何订购服务，30天退款政策可能不再适用。
- Mail collection by client
- Mail received at our registered address
- Mail scanning upon request
- Mail forwarding arrangements
- Issuance of address confirmation letters
- Activation of registered address service
VOFFICE LIMITED reserves the sole and absolute discretion to determine whether a full refund, partial refund, or no refund will be granted where services have been rendered.
VOFFICE LIMITED 保留唯一及绝对酌情权决定在已提供服务的情况下是否给予全额退款、部分退款或不予退款。
3. Non‑Refundable Items
- Government and statutory filing fees
- Third‑party disbursements
- Express processing fees
- Completed one‑time administrative services
政府费用、第三方费用、加急费用及已完成的一次性行政服务费用均不予退款。
4. Refund Processing
Approved refunds will be processed via the original payment method. Processing time may vary depending on the financial institution.
经批准的退款将通过原支付方式退回，到账时间视银行或支付机构而定。
5. Interpretation
如中文译本与英文原文存在任何歧义或不一致之处，以英文版本为准。
6. Policy Acceptance
By subscribing to VOFFICE LIMITED services, the client acknowledges and agrees to this Refund Policy.
客户订购服务即表示已阅读并同意本退款政策。